Privacy Policy

At Triveda, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with us, including through our website, communications, and services.

Data Controller

Triveda Ltd is the data controller responsible for the processing of your personal information under applicable data protection laws in the United Kingdom, Spain, and Portugal. For any inquiries related to this Privacy Policy or how we manage your data, please contact us at: tenna@triveda.life

Legal Basis for Processing Data

Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

  • Contractual Necessity – To fulfill transactions and agreements with our wholesale customers, suppliers, and service providers.

  • Legitimate Interests – For business operations, customer service, and improving our offerings.

  • Legal Obligation – To comply with tax, accounting, and regulatory requirements.

  • Consent – For marketing and promotional activities, where required.

Information We Collect and How We Use It

We collect personal information in the following ways:

Wholesale Customers & Business Partners

For business transactions and account management, we may collect:

  • Business name, representative name, email address, phone number, and business address.

  • Payment details and transaction records.

  • Retention period: 6 years (for financial records per tax laws in the UK, Spain, and Portugal).

Direct Contact

When you reach out to us with an inquiry or issue, we may collect:

  • Name, email address, phone number, and any other details you provide.

  • This information will only be used to address your inquiry and respond accordingly.

  • Retention period: Up to 3 years.

Promotional Activities

If you enter a promotion through our website or social media, we may collect:

  • Name, contact details, and any additional entry information (e.g., photos if required for entry).

  • Data usage: To administer the promotion and notify winners.

  • Retention period: 3 months after the promotion ends.

Marketing Communications

  • If you opt into marketing emails or newsletters, we will store your contact details.

  • You can withdraw consent at any time by clicking "unsubscribe" in emails or contacting us at tenna@triveda.life.

Website Analytics & Cookies

  • We use website analytics tools (such as Google Analytics) to monitor traffic and improve user experience.

  • We use cookies for essential functionality and marketing purposes. Users can manage cookie preferences via their browser settings.

Security of Your Data

We take reasonable precautions to protect your personal information. However, data transmission over the internet can never be completely secure. While we do our best to safeguard your information, any transmission is at your own risk.

Third-Party Sharing

We do not sell your personal information. However, we may share your data with:

  • Trusted third-party service providers that support our operations (e.g., IT services, payment processors, marketing agencies).

  • Regulatory authorities where required by law.

  • Other entities in case of business transfers or acquisitions.

Whenever we share your data, we ensure appropriate safeguards are in place to protect your privacy.

Data Storage & International Transfers

  • Your data may be stored on secure servers within the EEA (European Economic Area).

  • If data is transferred outside the EEA, we ensure compliance with GDPR and implement necessary security measures.

Your Rights

Under GDPR, you have the right to:

  • Access and obtain a copy of your personal data.

  • Request corrections or deletions of your data.

  • Withdraw consent where applicable.

  • Object to certain types of data processing.

To exercise your rights, please contact tenna@triveda.life.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at tenna@triveda.life.