Terms and Conditions

GENERAL 

None of Triveda Foods Ltd employees or directors are doctors, dieticians, medical professionals or therapists, therefore we are offering our opinions based upon our own personal experiences or well-researched information detailed in medical/academic journals or other publications that we publish here. 

We do not prescribe treatments or offer qualified medical advice in any form or in any type of conversation between Triveda Foods Ltd employees and our customers. 

Your health is your responsibility and if you have any concerns related to health we recommend you seek the advice of your health care practitioner or doctor. 

Our products may not be suitable for everyone. If you have any concern, taking specific medication or have a medical condition please check with your doctor or health adviser first. 

While the website and other information that we may send you provides information on health and nutrition this does not in any way constitute medical advice. 

We regret that we are unable to deliver to those who have allergies that result in anaphylactic shock or diabetics who are insulin dependent. 

Triveda Foods Ltd dips are made in a kitchen that may contains nuts and celery. For a full breakdown of allergens please always check the ingredients on the jar before consuming. If you choose to process an order you are ordering at your own risk of cross contamination; we cannot be held responsible for any reaction that you may have to nuts or any other ingredient.  

Some amendments to an order once it has been processed, for example changing the products included in a cleanse or pack, will carry an admin fee – our team will confirm whether your request carries this charge before going ahead.  

REFUND/ RETURNS 

You are responsible for inspecting the delivery when you receive it. If there are any issues, please notify us as soon as possible. If we are not informed within 3 hours of delivery, we reserve the right not to refund or replace their purchase.  

You are responsible for letting us know if their delivery hasn’t arrived on the expected date. You must let us know on the expected date of arrival if you have not received the delivery; this enables us to track the parcel on their behalf. We cannot be held liable if we are not informed regarding a delayed delivery.  

We cannot be held responsible for any delays that are caused outside of our control or by third parties. This includes, but isn't limited to: strikes, traffic, weather conditions, etc. 

We cannot be held liable for a delay that is caused by incorrect or incomplete information at checkout. In the event of an incorrect address, a replacement delivery will be sent at the cost of the customer. Please inform us as soon as possible if you spot any incorrect information on your order.

You are responsible for inspecting your delivery when you receive it. If there are defects, you should notify us by calling or emailing us using the contact details our website. If you do not let us know within 24 hours of delivery, we reserve the right not to refund or replace your purchase. 

You are responsible for letting us know if your delivery hasn’t arrived on the expected date. You must let us know on the expected date of arrival if you have not received the delivery; this enables us to track the parcel on your behalf. We cannot be held liable if we are not informed regarding a delayed delivery. 

ORDERING & CANCELLATION POLICY 

We regret that we cannot offer any refund if you cancel after the order has been processed. Refund requests due to medical issues may be considered at our discretion, based on written proof of condition from your doctor or medical professional. 

Please note that we reserve the right to change prices without prior notice. 

We accept payment by credit or debit card via the website. We also accept PayPal.  

We may cancel or reschedule your order at any time before we begin or during the services we have in the case of an event out of our control, causes include, but are not limited to: power failure, internet service provider failure, fire, explosion, flood, storms, earthquakes, or other natural disaster. 

Payment must be received in full before any order can be produced and dispatched to you. 

We reserve the right to terminate our agreement with you if we are refused authority from your card issuer for payment. You agree to compensate us in full against any and all reasonable costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us. 

INTELLECTUAL PROPERTIES 

Every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these Terms are found to be unlawful, invalid or otherwise unenforceable, that Term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This Term shall apply only within jurisdictions where a particular term is illegal. 

THIRD PARTY RIGHTS 

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Triveda Foods Ltd. 

COPYRIGHT 

All content on this website, including text, images, copywriting, designs and promotions are the property of Triveda Foods Ltd. 

DISCLAIMER 

Triveda Foods  Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service. 

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind. 

Whilst Triveda Foods Ltd uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers. 

LAW & JURISDICTION 

These Terms and Conditions and the relationship between you and Triveda Foods Ltd shall be governed by and construed in accordance with the Law of England and Wales and Triveda Foods Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. 

All Content including the physical website design, text, graphics, logos, icons, images, sound clips, video clips, page layout, underlying code and software is the property of Triveda Foods Ltd, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws. 

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Triveda Foods Ltd. 

LINKS FROM THIS WEBSITE 

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Triveda Foods Ltd. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them. 

LINKS TO THIS WEBSITE 

Those wishing to place a link to this Website on other sites may do so only to the home page of the site Triveda Foods Ltd. If you would like to discuss partnering and linking to this website please contact natasha@triveda.life. 

LIABILITY 

Triveda Foods Ltd makes no guarantee nor warranty as to the accuracy, completeness or currency of information appearing on this site. Triveda Foods Ltd and associates are not liable to any individual for any loss or damage that may arise from the use of information contained in this site, or from the use of any of our products. 

To the maximum extent permitted by law, Triveda Foods Ltd accepts no liability for any direct or indirect loss, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk. 

Nothing in these Terms and Conditions excludes or restricts Triveda Foods Ltd liability for any personal injury resulting from any negligence or fraud on the part of Triveda Foods Ltd. 

Any dispute, controversy, proceedings or claim between us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England and Wales. 

YOUR STATUS 

By placing an order through our site, you warrant that: 

1.1 you are legally capable of entering into binding contracts; and 

1.2 you are at least 16 years old; 

1.3 you are resident in one of the Serviced Countries; and 

1.4 you are accessing our site from that country. 

CONSUMER RIGHTS 

2.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below). 

2.2 To cancel a Contract, you must contact us directly via email or phone. You must also return the Products to us as soon as reasonably practicable. You must pay the cost of returning the Products. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

AVAILABILITY AND DELIVERY 

3.1 Your order will be fulfilled by the dispatch date set out in the Welcome Email or, unless there are exceptional circumstances. Triveda Foods Ltd will aim to notify you in reasonable time if there will be a delay in dispatch. Delivery is usually within 48 hours of the dispatch date in the UK. Triveda Foods Ltd do not accept responsibility for any delays in delivery that are out of our control.  

3.2 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Triveda Foods Ltd cannot accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided. 

3.3 All orders will be processed and we will aim to deliver within 10 working days, however you will be notified of any changes.  

RISK AND TITLE 

4.1 The Products will be at your risk from the time of delivery. 

4.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

PRICE AND PAYMENT 

6.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 

6.2 Product prices include VAT. 

6.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you via a Welcome Email. We will honour any discount that is currently live on our site, please just get in touch. 

6.4 Payment for all Services are processed via Checkout. We also accept all major debit and credit cards via Checkout. 

6.5 A subscription discount cannot be used on top of any other discount, promotion or coupon. 

OUR REFUNDS POLICY 

7.1 If you return a Product to us: 

7.1.1 Because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you may be responsible for the cost of returning the item to us. 

7.1.2 For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. 

7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 

WARRANTY 

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. 

OUR LIABILITY 

8.1 Subject to clause 9.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products. 

8.2 Nothing in this agreement excludes or limits our liability for: 

8.2.1 Death or personal injury caused by our negligence; 

8.2.2 Fraud or fraudulent misrepresentation; 

8.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; 

8.2.4 Defective products under the Consumer Protection Act 1987; or 

8.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. 

WRITTEN COMMUNICATIONS 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

NOTICES 

All notices given by you to us must be given to Triveda Foods Ltd at tenna@triveda.life. We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

TRANSFER OF RIGHTS AND OBLIGATIONS 

9.1 The contract between you and us is binding on you and us and on our respective successors and assignees. 

9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 

INTELLECTUAL PROPERTY RIGHTS 

10.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. 

10.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors. 

10.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to. 

EVENTS OUTSIDE OUR CONTROL 

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 

12.2.1 Strikes, lock-outs or other industrial action; 

12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 

12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 

12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 

12.2.5 Impossibility of the use of public or private telecommunications networks; and 

12.2.6 The acts, decrees, legislation, regulations or restrictions of any government. 

12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 

WAIVER 

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. 

14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 

14.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above. 

SEVERABILITY 

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

ENTIRE AGREEMENT 

15.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract. 

15.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. 

15.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. 

15.4 Nothing in this clause limits or excludes any liability for fraud. 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS 

16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. 

16.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products). 

LAW AND JURISDICTION 

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.